Support

Where is our invite code? How do I invite someone?

It’s in the app, not in an email. Two ways to reach it: open the family screen and tap the settings gear, where the code sits under Home — tap it to copy. Or open your own profile from your avatar on that same screen and tap Invite a member, which shows the code large and lets you share it straight from there. Anyone with the code can join your home, so share it the way you’d share a door key.

Someone typed the code wrong too many times and now it won’t let them in.

That’s deliberate. Several wrong codes in a row pause joining for a short while, so nobody can sit and guess their way into a family’s home. The pause gets longer with each further run of mistakes.

Nothing is broken and nothing is locked permanently. Wait a few minutes, check the six digits against the code on the adult’s phone — it’s usually a 0 read as an O, or an extra digit — and try once more.

My child forgot their PIN.

A PIN is never stored anywhere in a readable form, so there’s no way for anyone — including me — to look it up or tell you what it was. Uchi also has no PIN reset in the app yet.

The way through today: an adult removes that profile from the family screen, and the child joins again with the invite code and chooses a new PIN. One thing to know before you do: removing a member takes their own records with them — their journal entries and their food log, if they had one. Shared household things like chores and lists stay. If you’d rather not do that, email me and I’ll help you sort it out.

Uchi is showing a daily calorie number. Should I trust it?

Treat it as arithmetic, not advice. Uchi is not a medical device and gives no medical, dietary or clinical advice. The suggestion is a standard textbook formula applied to the height, weight, birthday, activity level and one formula constant somebody typed in themselves — nobody looked at the actual person. It is a rough starting point you can change or ignore, and plenty of families use the log with no number at all.

Please don’t use it to manage a medical condition, a pregnancy, a prescribed diet, or an eating disorder. A doctor or a registered dietitian is who to ask instead.

About children. The food log is off for children and guests until a grown-up in the household switches it on — a child cannot switch it on for themselves. Under thirteen Uchi shows no calorie number at all, only the log. There are no goals, streaks, scores or rewards anywhere near food, and children are never compared to each other. If you’d rather the feature never appeared for your children, leave it off; everything else in Uchi works exactly the same. The full statement is in the privacy policy and the terms.

Why can’t I see the bills or money screens?

Money is permission-gated. Adults always see bills, splits, subscriptions, savings and settle-ups; everyone else sees them only if an adult has granted it. An adult can turn it on from the family screen: tap the member, then switch on the bills permission. It takes effect on their phone without a reinstall.

Notifications aren’t arriving.

Work down this list, in order:

• iOS Settings › Notifications › Uchi — make sure Allow Notifications is on. If you tapped “don’t allow” the first time, this is the only place to change it.
• Check the reminder itself is switched on — a bill, chore, plan, routine, warranty or bin day only nudges you if its own reminder toggle is on.
• Check quiet hours. If the household has quiet hours set, they mute reminders that fall inside that window. An adult can adjust them in the home’s settings.
• Reminders are scheduled on your device, not sent from a server. If a phone’s date, time zone or Focus settings are unusual, that’s often the culprit — and each phone schedules its own, so one person missing a nudge doesn’t mean everyone did.

Nothing shows up where the weather should be.

Uchi doesn’t ask for your location and doesn’t guess it, so the home’s location starts blank and the weather line stays empty until someone fills it in. An adult can add it in the home’s settings, alongside quiet hours. Once it’s set, the forecast appears. Leave it blank and Uchi simply never asks anyone about the weather.

How do I delete our data?

Inside the app, an adult can delete individual items — a bill, a list, a photo, a memory — and can remove a member from the household.

A full household wipe, which removes everything the home has created including photos, voice notes, documents and food entries, is done by email today: write to [email protected] from an adult in the household and I’ll carry it out. A one-tap version inside the app is being built — until it’s there, I’d rather say so plainly than pretend otherwise.

Does Uchi work offline?

Partly, and honestly: Uchi is a cloud-synced family app, so it expects a connection. Everything your household has already loaded stays readable, and a number of quick actions — adding to a list, for instance — are held and sent automatically the moment you’re back online.

But it isn’t a fully offline app. Anything that needs the latest from everyone else, or anything involving photos, voice notes, documents, weather, recipe ideas, currency rates or looking up a packaged food, waits for a connection. Documents you’ve already opened are the exception — a copy stays on that phone, so the boiler manual still opens when the wifi is down. If you’ve been offline for a while, open the app on a good connection before relying on what it shows.

Is my family’s data private?

Yes. There are no ads, no analytics, no tracking, and nothing is sold or shared. Your household’s content is locked to your household, and no other family can reach it. Sign-in is anonymous — no email address, no password. If someone keeps a food log, what they ate and the few optional body details behind the estimate are health data, and they sit in your household’s own rows under exactly the same lock as the shopping list; Apple Health is optional, off until you ask, and nothing Uchi reads from it is sent anywhere. The full detail — what’s stored, where, and what each permission is for — is in the privacy policy.